wz2 Privacy Policy — How We Protect Your Data
Your privacy matters to us. This policy explains exactly what information wz2 collects, why we collect it, and how we keep it safe.
wz2 is committed to protecting the privacy and personal data of everyone who uses our platform. This Privacy Policy sets out how wz2 collects, uses, stores, shares and protects your personal information when you register, access or use any wz2 service, including the casino lobby, sports betting markets, bonus programmes and payment features. By registering or using the wz2 platform, you acknowledge that you have read and understood this Privacy Policy.
This Policy applies to all personal data processed by wz2 in connection with your use of the platform, regardless of whether the data was provided by you directly, collected automatically through cookies and device identifiers, or obtained from third-party payment and identity verification partners. We handle all personal data responsibly and in accordance with generally accepted data protection principles.
Privacy at a Glance
Six core commitments that define how wz2 handles your personal information.
1. Information We Collect
wz2 collects the following categories of personal information in order to provide, maintain and improve the platform.
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Registration Data
When you create a wz2 account, we collect your full name, date of birth, email address (where provided), and the mobile number linked to your payment wallet (such as bKash, Nagad or Rocket). This information is required to create your account, verify your identity, and comply with our age-verification obligations. Providing false registration data is a breach of our Terms and Conditions.
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Payment and Transaction Data
wz2 records transaction data associated with your account, including deposit amounts, withdrawal amounts, transaction timestamps, and the payment method used (for example, the last four digits of a linked bKash or Nagad number). Full payment credentials (such as complete card numbers or wallet PINs) are never stored by wz2. Payment processing is handled by our trusted payment partners who operate their own security protocols.
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Device and Usage Data
When you access the wz2 platform, we automatically collect certain technical information about your device and browsing session. This includes your IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, and game activity. This data is used to maintain platform security, detect fraud, personalise your experience, and improve our services for Bangladeshi players.
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Identity Verification (KYC) Data
Where identity verification is required — for example, before processing a withdrawal or investigating a dispute — wz2 may ask you to provide a copy of a government-issued photo ID (such as a National ID card or passport) and proof of your payment method. KYC documents are reviewed securely and retained only for as long as necessary to fulfil our verification and record-keeping obligations.
2. How We Use Your Information
The table below summarises the key purposes for which wz2 processes your personal data and the basis on which we do so.
| Purpose | Basis |
|---|---|
| Account creation and login authentication | Performance of contract with you |
| Processing deposits and withdrawals | Performance of contract; legal obligation (AML) |
| Fraud detection and platform security | Legitimate interests of wz2 |
| Sending you relevant bonus and promotional updates | Consent (you may opt out at any time) |
| Complying with legal and regulatory obligations | Legal obligation |
wz2 does not use your personal data to make fully automated decisions that produce significant legal or similarly significant effects without human involvement. Where automated tools are used as part of our fraud detection process, a member of the wz2 team reviews outcomes that may lead to account suspension before any action is taken.
3. Sharing Your Information
wz2 does not sell, rent or trade your personal data. We share personal data only in the limited circumstances described below.
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Payment Processors
To process your deposits and withdrawals, wz2 shares necessary transaction details with our payment processing partners, including bKash, Nagad, Rocket, Upay and card payment providers. These partners process your payment data solely to complete the transaction and are contractually prohibited from using it for any other purpose.
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Identity Verification Partners
Where KYC verification is required, wz2 may share identity documents and related data with trusted third-party identity verification services. These services are used solely to verify the accuracy of the information you provide and to confirm your eligibility to use the platform.
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Legal and Regulatory Authorities
wz2 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required by applicable law or a valid legal process. This includes disclosures made in connection with anti-money laundering investigations or fraud inquiries. wz2 will only disclose the minimum data necessary to comply with such a legal requirement.
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Game and Platform Providers
To deliver casino games and sports betting markets, wz2 works with licensed game providers and platform technology suppliers. These providers may receive limited technical data (such as a session token or anonymised user identifier) necessary to operate the game or service. They do not receive your full personal profile and are not permitted to use session data for marketing purposes.
4. Cookies and Tracking Technologies
wz2 uses cookies and similar tracking technologies on the platform. This section explains what we use and why.
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Essential Cookies
These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and enable core features such as accessing your account balance and submitting bets. Essential cookies cannot be disabled without breaking the platform. They do not store any personally identifiable information beyond what is needed to keep your session active.
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Analytics Cookies
wz2 uses analytics tools to understand how players use the platform — for example, which games are most popular, how long sessions typically last, and where players encounter difficulties. Analytics data is aggregated and does not identify you as an individual. You may disable analytics cookies through your browser settings without affecting core platform functionality.
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Managing Cookies
You can control and manage cookies through your browser or mobile device settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies will prevent you from logging in to your wz2 account and using core platform features. Instructions for managing cookies are available in the help section of your browser or device manufacturer's website.
5. Data Security and Retention
wz2 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it.
All personal data transmitted between your device and the wz2 platform is protected using SSL (Secure Sockets Layer) encryption. Account passwords are stored using one-way hashing and are never accessible in plain text — not even to wz2 staff. Access to personal data within wz2 is restricted on a need-to-know basis; only team members who require access to fulfil their job responsibilities are permitted to view player data.
wz2 retains your personal data for as long as your account is active and for a reasonable period thereafter as required to fulfil our legal and regulatory obligations. Transaction records are retained for a minimum period in accordance with applicable financial record-keeping requirements. Where you request deletion of your account and there is no overriding legal or regulatory obligation to retain your data, wz2 will delete or anonymise your personal information within a reasonable timeframe.
6. Your Data Rights
wz2 respects your right to control your personal data. You may exercise any of the following rights by contacting our support team.
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Right of Access
You have the right to request a copy of the personal data that wz2 holds about you. We will respond to verified access requests within a reasonable timeframe. Some exemptions may apply where providing the data would reveal information about a third party or where the request is manifestly unfounded or excessive.
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Right to Rectification
If any personal data wz2 holds about you is inaccurate or incomplete, you have the right to request that we correct it. You may update certain account details (such as your contact mobile number) directly by contacting our support team. Where a correction request relates to identity information, we may ask you to provide supporting documentation.
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Right to Erasure
You may request that wz2 delete your personal data. We will action erasure requests where there is no overriding legal, regulatory or contractual reason to retain the data. Please note that transaction records and identity verification documents may be subject to mandatory retention periods under applicable financial regulations, which means they cannot be deleted immediately upon request.
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Right to Withdraw Consent
Where wz2 processes your personal data based on your consent — for example, sending you promotional emails or bonus update notifications — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. To opt out of marketing communications, contact our support team or use the unsubscribe option in any marketing message we send you.
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Right to Object to Processing
You have the right to object to wz2 processing your personal data where we rely on legitimate interests as the basis for processing. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests. This right does not apply where processing is necessary for the performance of our contract with you or where we are subject to a legal obligation.
7. Children and Underage Players
The wz2 platform is strictly for adults. We do not knowingly collect or process personal data relating to individuals under the age of 21.
8. Changes to This Privacy Policy
wz2 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features.
When we make material changes to this Privacy Policy, we will post a notice on the wz2 platform and update the effective date shown at the top of this page. We encourage you to review this Policy periodically so that you are always aware of how your personal data is being handled. Your continued use of the platform after a Policy update constitutes acceptance of the revised terms.
Questions About Your Privacy?
Our support team is ready to help with any data-related request. You can also explore the wz2 Casino or check our FAQ for quick answers.
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